10 best help desk software in 2022

Help desk software

What is help desk software? Help desk software is a tool for a variety of customer support tasks. At a single point of contact, you can coordinate communications, provide help, and share information with clients. The support desk sometimes goes by the name of a ticketing system because it employs tickets for communication.

What is help desk software used for?

IT and customer service teams utilize help desk software to assist staff members and/or customers. Its primary purposes include assisting service teams in methodically managing support requests, offering alternatives for self-service, monitoring and reporting performance, and ideally doing much more.

Here 10 best help desk software going to write about it. Hope you are taking advantage of this article. And don’t forget to give feedback.

10 best help desk software in 2022

Be Ready for knowing the 10 best help desk software in 2022. I will give you information 1 to 10.

  1. Help Scout
  2. SysAid
  3. Hiver
  4. Freshdesk
  5. Jira Service Desk
  6. Zendesk
  7. Zoho Desk
  8. Front
  9. Gorgias
  10. Kustomer

1. Help Scout

Help desk software/help scout

Help Scout is a full customer support platform with all the tools you need to provide exceptional customer service. You have access to a number of tools after joining Help Scout.

Help In Scout’s shared inboxes, you may seek for support or provide extra context for a customer engagement by using collaboration tools like @mentions and private notes.
Workflows are used to automate routing and repetitive processes, and collision detection helps to minimize duplication of effort.
Finally, pre-written responses make it simple to reply to common consumer inquiries.

2. SysAid

Help desk software/sysaid

The help desk ticketing program SysAid controls internal IT inquiries. To lower SLAs, they provide a variety of SLA management services, such as ticket and workflow automation. Additionally, you can create a self-service site for knowledge management so that staff members can manage simple requests like password resets independently.
You may get things started right away with a variety of basic templates and forms, or you can design your own unique ones that best meet the demands of your team and company. You also have access to a variety of third-party connectors because most IT technologies are used in tandem with one another.

3. Hiver

Help desk software/Hiver

Hiver works best when viewed as an addition to your Gmail account. You can use it to take internal notes during talks and even assign conversations to particular agents.
Hiver also gives you access to some reporting so you can learn more about team performance and discover the typical causes of customer contact.
Hiver lacks other tools beyond a shared inbox, unlike the majority of the other options on this list, which may limit its capacity to grow with your team. Additionally, only their more expensive plans come with some of their basic functions, like reporting.

4. Freshdesk

Help desk software/freshdesk

Larger teams benefit from using Freshdesk, a multipurpose help desk, especially those working in contact centers.
When you sign up, you gain access to resources for managing support requests, including a shared inbox, a knowledge base tool, and chat functionality. Additionally, you are given a set number of incoming minutes to use for customer phone calls (the amount of minutes varies based on the specific plan you choose).

To keep your support tech stack connected, you also have access to a few third-party integrations. Despite its strength, Freshdesk’s pricing and plans can be a little difficult to understand because of all the available add-ons. Additionally, the aforementioned functionalities are only accessible through their more expensive omnichannel programs.

5. Jira Service Desk

Help desk software/jira service desk

Although Jira Service Desk is frequently used by engineering teams, many support teams also use it because it’s a convenient way for them to submit and monitor defects.
To ensure projects operate successfully, users can design unique workflows and forms. They can also give tasks a status to keep everyone updated. Reports can help support agents understand the overall workload and the projects they are working on, adding more context to bug tracking and requests.

6. Zendesk

Help desk software/zendesk

Almost everyone in the customer service industry has heard of Zendesk. They produce a multi-channel support system with tools for live chat, a knowledge base, and a shared inbox.
Along with those, they also provide some more sophisticated AI-based chatbot and autoresponder solutions (though those are only included on their higher-cost plans).
Additionally, you have access to a wealth of automation and productivity tools, as well as more than 1,000 integrations with other tools in your support ecosystem. In all honesty, there aren’t many things Zendesk can’t accomplish or many channels of communication it doesn’t cover.
On the other hand, it’s a really complex and difficult product that takes a lot of effort, time, and resources to launch.

Since most teams don’t require access to all of Zendesk’s services (do you really need to run those community forums? ), it’s possible they might find a solution with what they need for less money. However, this adds significant additional expenditures on top of the monthly rate.

7. Zoho Desk

Help desk software/zoho desk

Although you may be familiar with Zoho as a tool for managing client relationships, they also offer a support service for customer interactions.
Many of the standard suspects are present in Zoho Desk, including a knowledge base tool and a shared inbox. Additionally, they provide more sophisticated services such as AI-assisted responses and sophisticated automations for tasks like chat sorting and labeling.
Zoho Desk connects effortlessly with other Zoho products, such as the CRM tool, if you already use them. However, only their most expensive corporate plan—which can be beyond of certain organizations’ price range—offers their more sophisticated services, as well as some fundamental ones like live chat.

8. Front

Help desk software/front

Most teams decide to utilize a group email address (for example, support@yourdomain.com) to receive support customer tickets when speaking with customers. However, some teams would still like the capability of support desk software but would rather connect via personal email addresses. You can accomplish just that with Front.

Also Read: 6 crm software in 2022


You can link your social network, email, and SMS accounts to a common mailbox using Front. Additionally, it has certain automated features to cut down on manual labor as well as productivity features like internal notes. They also provide certain analytics and connectors, but only as part of their more expensive subscriptions.
We should also point out that unlike some of the other solutions on our list, Front does not offer a live chat service for real-time help or a knowledge base for frequently asked questions.

9. Gorgias

Help desk software/gorgias

Gorgias is a help desk program that focuses mostly on online shopping. A shared inbox tool, a knowledge base tool, and a live chat tool are all accessible through Gorgias. Its Shopify, Magento, and BigCommerce connectors serve as the primary differentiation from the other choices on the list (although the Magento integration is only offered on the higher-tier plan).

Also Read: CRM software call center, Overview


Your staff may save a ton of time and hassle by using those integrations to view order information, alter orders, and even perform refunds directly from your support desk. All of their programs, however, include ticket limits, which means that your rates may change from month to month based on volume.

Their base plan provides 350 monthly support tickets, which works out to about 12 tickets per day. Most teams would significantly exceed this amount. You then pay an extra $25 for every 100 tickets beyond that.

10. Kustomer

Help desk software/kustomer

Help desk and project management software were merged by Kustomer to produce a special kind of solution. Kustomer provides multi-channel support for social media accounts, chat, email, and other platforms. You can create, assign, and establish due dates for tasks in project management.

Also read: 6 best CRM call center software- 2022


Additionally, you may update various systems at once and obtain a complete picture of each customer, saving time and effort. Even though Kustomer has some remarkable capabilities, it is fairly pricey, and the pricing is a little unclear because there are many add-on tools.

FAQ

Is help desk a CRM?

Help desk: A CRM? A help desk system and a CRM are pretty similar, yet they aren’t the same. Online technical support for customers is provided using a help desk tool. Customer relationship management systems save data about customers, which agents can use to deliver better customer care.

What is the difference between a helpdesk and service desk?

A service desk is available to aid with break-fix as well as service requests (inquiries for new services) and information requests (such as “how do I do X?”), whereas a help desk is thought to be focused on break-fix (what ITIL refers to as incident management).

What is ITSM tool

Infrastructure and operations (I&O) managers, in particular, are given enhanced support for the production environment by IT operations organizations through the use of IT service management (ITSM) tools. The duties and workflows involved in the management and provision of high-quality IT services are made easier by ITSM solutions.

Is Jira a ticketing system?

Jira’s ticketing system has powerful capabilities that assist teams in finishing and releasing various deliverables. Jira support interfaces with a number of software development tools, including Bamboo and Bitbucket, as well as additional features that enable Atlassian add-ons and applications.

Help desk software

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