Zoho CRM Software, Pricing, Demo & Review-2022

Zoho CRM Software

The sales team of a business can operate more productively and close more deals thanks to Zoho CRM. It includes a wide range of functions, including territory administration, lead management, marketing automation, contact management, and multichannel forecasting.

By predicting lead and deal success, providing a voice assistant, and recommending actions to automate based on behavior data, this conversational AI-built product helps users. With the use of real-time reporting and analytics, users may monitor performance while automating manual activities.

Key differentiators & advantages of Zoho CRM

  • Centralize Your Communication Channels: 

You can manage all of your lead and client correspondence from within Zoho CRM, regardless of how you do it. Users can monitor and respond to interactions throughout every step of the customer lifecycle thanks to access to email, phone, social media, and other channels, without continually switching between applications.

  • Act in Context:

A contact’s profile contains information about every interaction with them. This provides teams from many departments with complete visibility, ensuring that every communication has the necessary context. Users can readily find specific information using filters.

  • Save Time:

Teams can increase productivity by automating repetitive, time-consuming operations thanks to the system’s workflow rules. You can include outside applications in these automations using webhooks.

  • Track Performance With Real-Time Data:

With visibility for everyone from the C-suite to sales representatives, advanced analytics solutions make it simple to keep track of KPIs throughout the sales cycle. With the help of dashboard widgets, you can choose which metrics are displayed and surface the most crucial information. The system provides pre-built and bespoke reports that may be combined to produce multidimensional reports and filtered to find certain information.

  • Easily Make Sense of Data: 

Managers and sales representatives can easily grasp data representations thanks to visualizations. The platform includes pie charts and heat maps for analyzing metrics. To gain more insight, an AI tool called Anomaly Detector compares expected vs. actual sales data. To more accurately evaluate performance, you may also contrast and compare data depending on teams, jobs, and other elements.

  • Improve Performance With AI:

Zia, the system’s conversational AI assistant, aids users in completing more work and doing so more effectively. You may easily search your database by sending a text request. Zia can help you increase data accuracy, call and email timing efficiency, and comprehend the tone of emails sent by your leads and clients.

  • Support Mobility:

No matter where they are, users using mobile CRM software for both Android and iOS smartphones have easy access to crucial information. Sales representatives can use geo-location to see daily activity and plan in-person meetings. Additionally, they can manage records while offline, and once their device reconnects, any modifications are promptly synced. Users can digitally record business cards at events and meetings with the card scanner software, which is compatible with both iOS and Android devices.

  • Create Your Own Solutions:

Your business has complete control over your software environment thanks to the developer platform provided by Zoho CRM. You may integrate data from many business systems, create apps, and expand the functionality of the CRM interface using a variety of tools, including widgets, a REST API, and SDKs for web and mobile. The platform has both code and WYSIWYG components to enable successful use by people of all technological backgrounds.

  • Migrate Quickly:

Through a few various migration methods, your business can hasten the onboarding procedure. The Zoho support team can import your existing CRM data into Zoho CRM using a migration tool called Zwitch. The migration can also be carried out manually utilizing the built-in tools to import data from platforms like Salesforce or an API to import data from Pipedrive, Insightly, and Highrise.

  • Mold the Platform to Your Needs:

You can customize the system using dozens of choices in order to make it meet the needs of your company. You can switch the language and currency in the global setting. Additionally, you can create numerous page layouts for various procedures or goods. Custom data management elements, conditional fields, validation rules, adaptable views, filters, history tracking, user fields, and more are all included in the system.

Industry Expertise

Zoho CRM is used by more than 150,000 companies in 180 countries. It is appropriate for businesses in any area, but it works especially well for those in the retail, real estate, financial services, and life sciences industries. Small enterprises to large corporations make up the clientele, which also includes Netflix, Suzuki, Bose, and Ducati.

Synopsis of User Ratings and Reviews

The advantages and drawbacks listed below have been chosen by a SelectHub Market Analyst based on an average of reviews gleaned from the sources mentioned above.


  • Work Offline: 70% of users who mention this feature suggest that the platform functions well even when used in offline mode.
  • Business Management: The system monitors business performance, populates the website with suitable visitors and keeps a tab on productivity and output, eliminating unmatched customers and removing hassle according to 80% of users who mention this aspect.
  • Affordable: 60% of users suggest that the software is budget-friendly as compared to other CRM systems and has considerably more adaptive features for the price.
  • Integrations: Zoho CRM supports unified workflows, flexibility and email functionality, according to 40% of reviewers who mention integrations.


  • User Interface: 80% of users who mention this feature had issues with the interface and didn’t find it easy to use or adaptive.
  • Customer Support: Zoho’s customer support and inquiry resolution isn’t very responsive, according to 60% of users who refer to support. However, the chat support is comparatively better.
  • Automation: Automation is limited to the enterprise version and 40% of reviewers who mention automation suggest that it restricts productivity.
  • Customizations: This feature could provide more options such as real page customizations, drop boxes, fonts and much more, according to 50% of reviewers who reference customizing the system.

Researcher’s Summary:

Web-based platform Zoho CRM offers affordable functionality for organizations including lead and contact management, sales pipeline management, opportunity monitoring, lead import, data analysis, and more. Many people find its user interface to be confusing, and more modifications would be helpful. Users thought its automation was inadequate. However, company management tools and integrations greatly increase capability. For SMBs, it works well, and the mobile platform’s offline mode enables users to serve consumers without restrictions whenever and wherever they are.

Key Features

  • Sales Force Automation:For time-consuming sales processes like lead generation and routing, data input, email notifications, field updates, and more, Zoho CRM offers automation features. Lead management, transaction management, account management, contact management, workflow rules, and assignment rules are all included in the SFA module.
  • Process Management: Your sales staff can adhere to an uniform sales strategy thanks to this module. To ensure consistent execution, the blueprint functionality enables you to track offline procedures like order management or transaction closure. The technology automates approvals for routine tasks like requests for paid time off, reporting of capital expenditures, and requests for price breaks. For assigning leads, escalating cases, and evaluating CRM data, you can also establish rules. If necessary, the system can assist the sales procedures for several departments.
  • Multichannel Support:You can use the solution to connect to your email service provider and send emails straight from the CRM. Connecting to the social media accounts for your company gives you the ability to comment in real time, keep up with pertinent topics, and automate lead creation. Sales representatives may quickly log and track information from calls thanks to the Phonebridge connection. For the sake of assisting with sales, marketing, and customer support initiatives, you can also add live chat and lead capture forms on your website.
  • Sales Enablement: To help sales representatives in their daily work, a variety of tools are available. A document library, interaction with Zoho’s presentation and document production applications, financial capabilities like quotes and purchase orders (through interface with Zoho’s Finance Suite), and external-facing portals for partners and vendors are among the features. A calendar, SalesInbox (a function for prioritizing the most profitable emails), an online meeting platform via the interaction with Zoho Meeting, real-time notifications, collaborative feeds, and other features are also available.
  • Performance Management:Territory management enables you to categorize clients based on shared characteristics, while forecasting tools allow you to assess how a product, team, or region is performing (region, product, etc.) Elements of gamification promote friendly competition, which improves sales representatives’ effectiveness. By assisting you in focusing on leads that are most likely to result in sales, Zia may also aid in performance improvement. Chatbots for online and mobile enable your sales representatives to interact with website visitors, ensuring that every question is answered even when they are not at their desks.
  • Marketing Automation: To assist in automating marketing initiatives, Zoho CRM provides a comprehensive toolkit. Customers may be divided into groups according to a variety of factors, lead nurturing processes can be automated, code-free web forms can be made to collect customer data, business cards can be scanned and uploaded, and campaign spending can be examined. Additionally, the module offers complete event administration, email campaign functionality, survey features, and marketing-related information including budgets and performance indicators. You can link relevant primary campaigns and sub-campaigns using a hierarchy feature.
  • Team Collaboration: The Feeds function serves as a hub for communication, sharing news, and providing guidance. You can incorporate chat features to make daily duties easier and to automatically provide real-time sales updates. On documents or activities, users can add remarks and tag other team members. Other capabilities include project management tools through interaction with Zoho Projects as well as groups for collaborating around particular events or for particular objectives.
  • Third-Party Integrations: The Feeds function serves as a hub for teamwork, announcement sharing, and advise giving. To make daily activities easier and to automatically deliver real-time sales updates, you can integrate chat capability. Users have the option to add notes to documents or activities and tag other team members. Other capabilities include project management tools via interaction with Zoho Projects, groups for cooperating around certain events or for specific objectives, and more.
  • Security: Your data is kept secure thanks to strong security measures. You can pick where you want your data kept (U.S. and EU data centers), encrypt data fields, and store vital business data in safe vaults. In addition, Zoho CRM offers two-factor authentication, audit logs to monitor activities, and the capacity to limit the IP addresses from which users are permitted to log in. You won’t lose data in the event of a system-based or natural disaster thanks to real-time backups on numerous servers.

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